By What it covers
Card payments
Taken through Stripe at booking, by payment link, or as deposits you capture or release.
Invoices
Built from the folio, emailed, and paid by link.
Chasing
Unpaid invoices are chased by email, with calls logged and escalated when needed.
Refunds
Issued from the stay, and only once, even if someone presses the button twice.
Reconciliation
Stripe payouts, bank statements and OTA payout reports matched to the stays they cover, with anything odd flagged for a look.
Month-end pack
A reconciliation pack and payout documents, as PDF and CSV, for your accountant.
Matching OTA payouts
OTAs pay out for several stays at once, minus their commission, sometimes with city tax included and sometimes not. Working out which stays a payout covers is usually where month-end goes wrong.
Vector Guest imports the OTA's payout report and your bank statement and matches both to the stays, with commission and city tax set out. Anything that doesn't match is listed for someone to look into. If you're in Brussels, the tourist tax calculator shows what your monthly declaration should come to.
Questions
Which payment provider does Vector Guest use?
Stripe, for card payments, payment links, deposits, refunds and payouts.
Can it read Belgian bank statements?
Yes. You can import statements in CODA, the format Belgian banks use, or as CSV.
Related
- Hotel PMSA cloud PMS for hotels, aparthotels and serviced apartments: one booking calendar, guest profiles, folios, invoices and company accounts.
- BrusselsBrussels tourist accommodation in 2026: the €5 regional tax per unit per night, monthly declarations, registration, and the market's figures.
- Hotel glossaryPlain definitions of the terms hotels, aparthotels and serviced apartments use every day, with the formulas for ADR, RevPAR, occupancy and length of stay.