By What the inbox does
Every channel together
WhatsApp Business, email from your own domain, and the OTAs' messaging, all answered from the same place.
Replies based on your information
Drafts come from your knowledge base, so answers about parking, entry or late checkout are yours, not a guess.
In the guest's language
Replies are written in whatever language the guest used.
A person when it matters
Unhappy guests are flagged, and anyone on your team can take a conversation over.
Voice notes
WhatsApp voice notes are transcribed, so you can read and answer them like any other message.
Quiet hours
Automated messages wait for a sensible time of day.
The messages that go out on their own
Each one is a workflow you can edit or switch off.
| When | Message |
|---|---|
| At booking | Confirmation |
| Before arrival | Arrival guide |
| Arrival day | Entry code |
| After arrival | A check that they've settled in |
| Mid-stay | An offer for the rest of the stay |
| Before departure | Checkout reminder |
| After the stay | Review request |
Why one inbox makes such a difference
Picture a guest who books on Booking.com, asks about parking on WhatsApp, then replies to the confirmation email asking the same thing. That's one guest with one question. Spread across three tools, your team answers it three times, or misses it altogether.
In Vector Guest every conversation is kept on the booking, whatever channel it came from, and the AI reads the booking before it drafts anything. Here's how our AI agents decide what needs a person.
Questions
Does the AI answer guests on its own?
Only for low-risk messages to guests it has clearly identified. Everything else is drafted for someone on your team to check and send.
Can I reply to Booking.com and Airbnb guests from the same inbox?
Yes. OTA messages come in through our Channex connection, and your replies go back into the OTA's own conversation.
Related
- AI agents for hotelsAI agents that suggest prices, replies, refunds and the day's plan across your hotel. Your team approves, every decision is kept, and some can be undone.
- Hotel PMSA cloud PMS for hotels, aparthotels and serviced apartments: one booking calendar, guest profiles, folios, invoices and company accounts.
- Channel managerYour availability, rates, minimum stays and stop-sells on Airbnb, Booking.com and Expedia, with their bookings and messages back in Vector Guest, via Channex.