By What goes out, and what comes back
Availability
Sent every time a booking changes, so a room sold in one place closes everywhere else.
Rates
Change a rate in Vector Guest and the OTAs get it. No typing it in twice.
Restrictions
Minimum stay, closed to arrival, closed to departure and stop-sell, date by date.
Bookings
New, changed and cancelled bookings arrive as they happen, and a daily sync picks up anything that slipped through.
Guest messages
Airbnb, Booking.com and Expedia messages land in the same inbox as WhatsApp and email, and your replies go back to the OTA.
Alerts
Sync errors and pending Airbnb requests come to your team straight away, not when a guest turns up.
Setting it up
Connect your Channex account, create or map the property from one of your buildings, and match room types and rate plans inside Vector Guest. From then on, the OTAs follow the calendar in Vector Guest.
Restrictions matter as much as rates
If all you send is availability, you leave money on the table. Restrictions decide which stays can actually be booked. A minimum stay stops a busy weekend filling up with one-night bookings, and closed to arrival keeps a night sellable only as part of a longer stay.
In Vector Guest you set both on the same rate calendar, and revenue management can suggest changes to either. Whatever you apply goes to every channel.
How we keep overbookings away
Every booking updates every channel
Direct, OTA or made by your team on the calendar, it doesn't matter where it came from.
Nothing slips through
Bookings arrive as they happen, and the daily full sync catches any that didn't.
Problems come to you
A sync error becomes an alert for your team, not a surprise at check-in. Our glossary explains how overbookings happen.
Questions
Which OTAs can I sell on?
The ones Channex connects to, including Airbnb, Booking.com, Expedia and Vrbo.
Can I pause one OTA without closing the others?
Yes. Stop-sell works per building and per channel.
What is a channel manager?
Software that keeps your availability, rates and restrictions the same on every sales channel and brings the channels' bookings back, so a room is never sold twice.
Related
- Hotel PMSA cloud PMS for hotels, aparthotels and serviced apartments: one booking calendar, guest profiles, folios, invoices and company accounts.
- Direct booking engineTake direct bookings without commission on your own site: live availability, extras and card payment, or a booking assistant your guests can simply chat with.
- Revenue managementSet prices on a rate calendar with competitor rates and local events beside them, and apply suggested changes in one click, or undo them.