By Where the agents help
| Area | Examples of what they suggest |
|---|---|
| Revenue | Reprice a date range, change a minimum stay, forecast demand, explain a decision |
| Guests | Draft and send replies, flag an unhappy guest, suggest whether to extend a hold |
| Operations | Plan the day, flag rooms that won't be ready, chase stuck repairs, rebook guests who need to move |
| Finance | Refunds, chasing payments, reconciliation exceptions |
| Reports | Answer a question about how you're doing, with the numbers behind it |
You stay in control
Approval
Every kind of action needs a person to approve it, until your team decides it can run on its own.
A record you can follow
Every decision is kept: what the agent saw, what it suggested and who decided.
Undo
Actions that can be reversed, like applied prices, can be undone.
Based on your information
Agents read your own bookings, policies and knowledge base, and tell you which documents they used.
Why we start with approval
An agent that changes a price or sends a refund is acting on your business. You'd want to trust it the way you'd trust a new colleague: by watching its work first. So every kind of action starts with a person approving it, and only runs on its own once your team says so.
An agent is only as good as what it can see. On one platform it sees the booking, the guest's messages, the room's status and the payments together. That's the whole point of a hotel operating system.
Questions
Can the AI make changes without asking?
Only where your team has allowed that kind of action to run on its own. Otherwise it suggests, and a person decides.
Can I see why an agent suggested something?
Yes. Every suggestion comes with the facts behind it, and every decision is kept.
What is the difference between an AI agent and a chatbot?
A chatbot answers questions. An agent can also act in the system, like changing a price or sending a reply, which is why approval and a record matter so much.
Related
- Hotel operating systemA hotel operating system runs the PMS and everything around it, from the OTAs and guest messages to cleaning, pricing and the money, on the same data.
- Guest messagingAnswer WhatsApp, email, Airbnb, Booking.com and Expedia messages from one inbox, with AI-drafted replies and messages that go out at the right moment of a stay.
- Revenue managementSet prices on a rate calendar with competitor rates and local events beside them, and apply suggested changes in one click, or undo them.