By Made for the way serviced apartments work
Company stays
Each company has its rate, its bookings grouped together, and one invoice for the lot instead of one per stay.
Short and long stays side by side
A two-night OTA booking and a month-long stay sit on the same calendar. Hold an apartment while a company makes up its mind.
Nobody on site
Arrival details and entry codes go out on their own, and every question comes into one inbox.
A team on the move
Cleans, inspections and repairs on their phones, translated for each person.
Money that adds up
Invoices paid by link, payouts and bank statements matched, and a monthly pack for your accountant.
Where the time actually goes
Talk to anyone running serviced apartments and the story is the same. They spend the day between systems: copying an OTA booking into the cleaning plan, answering "where do I park?" on three different channels, and matching payouts to stays in a spreadsheet at the end of the month.
In Vector Guest that's one record. The OTA booking arrives through our channel manager connection, the checkout creates the clean, the guest's messages sit on the booking in one inbox, and the payout is matched to the stay in reconciliation.
Questions worth asking any provider
Can I invoice a company once for all its stays?
Most companies want one invoice a month at their agreed rate, not one per employee per stay.
What does a month-long stay do on the OTAs?
It blocks that apartment on every channel for every night, and your restrictions decide whether the nights around it still sell. Our glossary explains minimum stays.
How does the cleaning team find out what to do?
Ideally from the bookings, on their phone, in a language they read, with a photo when something's wrong.
Who answers guests at night?
Automated messages and AI-drafted replies can handle the routine questions. Anything that needs judgement should still go to a person. Here's how our AI agents decide.
Questions
Can Vector Guest invoice companies for their employees' stays?
Yes. Each company has its negotiated rate, and you can send it one consolidated invoice for all its stays.
Does it work for serviced apartments without a reception?
Yes. Arrival guides and entry codes are sent automatically, and messages from every channel come into one inbox.
Related
- Aparthotel softwareSoftware for running an aparthotel: bookings across buildings, OTAs, guest messages, entry codes, cleaning and the money, with AI your team stays in charge of.
- Multi-property softwareRun several hotels, aparthotels or buildings from one account: see the whole portfolio, set each building up its own way, and decide who sees what.
- Payments and reconciliationFolios, invoices with payment links, chasing, refunds, OTA payout and bank statement imports, and a monthly reconciliation pack for your accountant.