# Vector Guest

> The AI-native hotel operating system. Vector Guest replaces your PMS and brings your guests, teams and entire operation into one intelligent platform.

Vector Guest is one system of record for the entire hotel, for independent hotels and aparthotels. AI agents help the hotel's team save time and earn more from every stay.

## Who it is for

- Staffed hotels: more presence at the front desk, more context behind every welcome.
- Self-service stays: a connected arrival, even when there is no reception.
- Multi-property operations: the whole portfolio in view, each property's way of working.

## What it covers

### Stay & guest

- PMS & reservations
- OTA distribution via channel manager
- Unified inbox & voice agents
- Guest onboarding & hotel app
- Guest intelligence & reviews
- Digital access with Salto

### Operate & earn

- Revenue & market intelligence
- Housekeeping & field app
- Maintenance & field app
- Venues, events & MICE
- POS & payment integrations
- Stock & internal communication

### Manage & grow

- Finance & payment rails
- Accounting & reconciliation
- OTA reconciliation
- BI, analytics & reporting
- B2B CRM
- Marketing

## How the AI agents work

- Context across the hotel: guest records, availability, SOPs and approved memories inform the next step.
- Control where it counts: permissions and approval rules determine what proceeds and what needs a person's judgement.
- A record you can follow: see the facts behind a proposal, shape the response and understand what happened.

## Pages

- [Vector Guest](https://vectorguest.com): The AI-native hotel operating system. Vector Guest replaces your PMS and brings your guests, teams and entire operation into one intelligent platform.
- [Security](https://vectorguest.com/security): How Vector Guest keeps each operator's data separate, encrypted and under their control.
- [Legal & company information](https://vectorguest.com/legal): Registered company information for Vector Guest LTD.
- [Privacy policy](https://vectorguest.com/privacy): How Vector Guest LTD collects, uses and protects personal data.
- [Platform overview](https://vectorguest.com/platform): One system for your hotel or aparthotel: reservations, the OTAs, guest messages, cleaning, pricing and the money, with AI agents that can see all of it.
- [Hotel PMS](https://vectorguest.com/hotel-pms): A cloud PMS for hotels, aparthotels and serviced apartments: one booking calendar, guest profiles, folios, invoices and company accounts.
- [Channel manager](https://vectorguest.com/hotel-channel-manager): Your availability, rates, minimum stays and stop-sells on Airbnb, Booking.com and Expedia, with their bookings and messages back in Vector Guest, via Channex.
- [Direct booking engine](https://vectorguest.com/hotel-booking-engine): Take direct bookings without commission on your own site: live availability, extras and card payment, or a booking assistant your guests can simply chat with.
- [Guest messaging](https://vectorguest.com/hotel-guest-messaging): Answer WhatsApp, email, Airbnb, Booking.com and Expedia messages from one inbox, with AI-drafted replies and messages that go out at the right moment of a stay.
- [Housekeeping software](https://vectorguest.com/hotel-housekeeping-software): Cleans created from every booking, room checklists, inspections, repairs and an app for your team, with every task in the language each person reads.
- [Revenue management](https://vectorguest.com/hotel-revenue-management): Set prices on a rate calendar with competitor rates and local events beside them, and apply suggested changes in one click, or undo them.
- [Payments and reconciliation](https://vectorguest.com/hotel-payments-reconciliation): Folios, invoices with payment links, chasing, refunds, OTA payout and bank statement imports, and a monthly reconciliation pack for your accountant.
- [AI agents for hotels](https://vectorguest.com/ai-agents-for-hotels): AI agents that suggest prices, replies, refunds and the day's plan across your hotel. Your team approves, every decision is kept, and some can be undone.
- [Aparthotel software](https://vectorguest.com/aparthotel-software): Software for running an aparthotel: bookings across buildings, OTAs, guest messages, entry codes, cleaning and the money, with AI your team stays in charge of.
- [Serviced apartment software](https://vectorguest.com/serviced-apartment-software): For serviced apartment operators: units across buildings, OTA and direct bookings, company stays on one invoice, guest messages and cleaning.
- [Hotel operating system](https://vectorguest.com/hotel-operating-system): A hotel operating system runs the PMS and everything around it, from the OTAs and guest messages to cleaning, pricing and the money, on the same data.
- [Multi-property software](https://vectorguest.com/multi-property-hotel-software): Run several hotels, aparthotels or buildings from one account: see the whole portfolio, set each building up its own way, and decide who sees what.
- [Compare](https://vectorguest.com/compare): How Vector Guest compares with Mews, Cloudbeds, Apaleo and Guesty, from what each states on its own website: who it is for, what is built in, AI and pricing.
- [Vector Guest and Mews](https://vectorguest.com/compare/mews): Vector Guest and Mews side by side: who each is for, what is built in or powered by partners, the AI and pricing, from each company's own website.
- [Vector Guest and Cloudbeds](https://vectorguest.com/compare/cloudbeds): Vector Guest and Cloudbeds side by side: property types, built-in modules, AI and pricing, from what each company states on its own website.
- [Vector Guest and Apaleo](https://vectorguest.com/compare/apaleo): Vector Guest and Apaleo side by side: an open, API-first PMS you build on, and one platform with messaging and housekeeping built in.
- [Vector Guest and Guesty](https://vectorguest.com/compare/guesty): Vector Guest and Guesty side by side: vacation rental software sized by listings, and a hotel operating system for aparthotels and serviced apartments.
- [Hotel glossary](https://vectorguest.com/glossary): Plain definitions of the terms hotels, aparthotels and serviced apartments use every day, with the formulas for ADR, RevPAR, occupancy and length of stay.
- [Direct booking savings calculator](https://vectorguest.com/tools/direct-booking-savings-calculator): Work out what moving a share of OTA bookings to direct bookings is worth in a year, from your own revenue, commission rate and cost of taking a direct booking.
- [Brussels](https://vectorguest.com/markets/brussels): Brussels tourist accommodation in 2026: the €5 regional tax per unit per night, monthly declarations, registration, and the market's figures.
- [The Hague](https://vectorguest.com/markets/the-hague): The Hague in 2026: tourist tax of €6.20 per person per night, quarterly returns, rules for short stays, and the city's published hotel figures.
- [Brussels tourist tax calculator](https://vectorguest.com/tools/brussels-tourist-tax-calculator): Calculate the Brussels-Capital Region tax on tourist accommodation for a month or any period, at the 2026 rates of €5 or €4 per unit per night.
- [Logiciel pour aparthotel](https://vectorguest.com/fr/logiciel-aparthotel): Le logiciel pour gérer un aparthotel : réservations, OTA, messages des clients, codes d'accès, ménages et finances, avec une IA qui reste sous votre contrôle.
- [Software voor aparthotels](https://vectorguest.com/nl/aparthotel-software): Software om een aparthotel te runnen: boekingen, OTA's, gastberichten, toegangscodes, schoonmaak en financiën, met AI waar uw team de baas over blijft.
- [Authors](https://vectorguest.com/authors): The founders who write vectorguest.com: who they are, what they write about, and how the site checks and sources what it says.
- [Harold van Schevensteen](https://vectorguest.com/authors/harold-van-schevensteen): Who writes the Vector Guest site, how pages are checked and sourced, and every page written by the Harold van Schevensteen.
- [Ardit Xhaferi](https://vectorguest.com/authors/ardit-xhaferi): Who writes the Vector Guest site, how pages are checked and sourced, and every page written by the Ardit Xhaferi.
- [Matthieu Ghins](https://vectorguest.com/authors/matthieu-ghins): Who writes the Vector Guest site, how pages are checked and sourced, and every page written by the Matthieu Ghins.

## Company

- Legal name: Vector Guest LTD
- Company number: 17286018 (registered in the United Kingdom)
- Registered office: Salisbury House, 2-3 Salisbury Villas, Cambridge, CB1 2LA, United Kingdom
- Contact: demo@vectorguest.com